The purpose of Dog Star Ranch is to provide a safe, fun and stimulating social environment. To ensure the safety and health of your pet and our other guests we require all guests to comply with the following Rules & Policies:
Dog Star Ranch Policies:
All Dog Star Ranch guests must provide their veterinarian’s name & phone number with their veterinarian’s recommended vaccinations, preventative care programs, and any other health care programs. Any necessary vaccinations needed prior to your visit with the facility should be given no less than five days prior to your appointment with Dog Star Ranch. Receiving vaccinations within less than five days of the arrival day could result in the cancellation of your reservation.
All dogs must be in good health. Owners will certify their dog(s) are in good health and have not been ill with any communicable condition in the last 30 days. Upon admission, all dogs must be free from any condition which could potentially jeopardize other guests.
Dogs that have been ill with a communicable disease in the last 30 days will require veterinarian certification of health to be admitted or readmitted to Dog Star Ranch.
If your dog becomes ill while staying at Dog Star Ranch, with DSR staff discretion, you, your emergency contact or your veterinarian will be contacted for alternative care.
ANY DOG THAT ENTERS THE FACILITY WITH FLEAS WILL BE BATHED AT OWNER’S EXPENSE in order to maintain salon sanitation. If a TICK is found on your pet, it will be removed and your pet will receive a complete “tick check” at the owner’s expense.
All medication must be administered by DSR staff ONLY. Medications are NOT to be premixed in the food and MUST be in ORIGINAL packaging/medication bottle.
BOARDING CANCELLATION POLICY: Cancel for free up to 24 hours ahead of your scheduled arrival day, otherwise you will be charged ONE night of boarding based on the room you selected for No Show/No Call or Same-Day cancellations.
FULL PAYMENT FOR ALL SERVICES IS DUE AT THE TIME OF DEPARTURE.
All dogs must have a complete up-to-date and approved application on file. A First Day of Daycare is required for each new dog. Any un-temperament tested dog/non-member in the parks will result in key termination or regulation upon the OWNER’S discretion.
Dog Star Ranch reserves the right to deny any services or to terminate a membership for any reason. Park memberships are non-refundable.
Frequent Buyer Program: If you participate in the Frequent Buyer Program for any of the following products: Fromm, Orijen, and Stella & Chewy -- Per the guidelines of the distributor Dog Star Ranch needs to collect the UPC's. You are welcome to keep track of them yourself or you can bring them to us and we will keep track of them here. If we do not have them, then you will not be able to participate in the program to receive your free bag.
Roundabout Rules: This area is for quick drop off and/or pick up ONLY. DO NOT park in the drive up if you are here for a training appointment or to use the parks. Vehicles parked in the drive up for an extended period of time will receive a $20 fine under their DSR account.
Boarding & Daycare Policy:
Dog Star Ranch has designated check in and check out times. These hours are listed on our website dogstarranch.com and are available for review on your booking confirmation email as well.
Boarding Hours:
Monday-Friday: Check in is from 6AM-4PM and check out is from 10AM-7PM
Saturday: Check in is from 6AM-2PM and check out is from 10AM-7PM
Daycare Hours:
Daycare is available Monday-Saturday for both members and non-members. You can drop off as early as 6AM and pick up as late as 7PM.
Payment: Payment for all services performed during your dog's stay with us MUST be paid prior to pick up. Cash and/or check payment MUST be completed with the office staff during office hours.
Grooming Discount: Daycare dogs receive 10% OFF a bath or groom scheduled within 6 weeks of the previous bath and/or groom. Boarders receive this 6 week discount as well.
Changes to Salon Services 6 Week Discount effective January 1, 2025:
Dog Star Ranch’s 6 week discount will only be applicable to Grooms and Mini-Grooms, however, we will offer a Departure Service Discount of 10% off on Basic and Luxury Baths that are added to the end of a Boarding stay or Daycare day.
Special Handling Fee: If your dog(s) require MANAGER HANDLING ONLY then there will be an automatic $10/day special handling fee added to their day and/or stay.
In Heat Policy: Any intact female that is actively going through a heat cycle while in our care will receive a $10/per day special handling fee.
Extended Stay Policy: Any dog(s) who stay with us for more than 14 nights will be required to do weekly payments (unless a boarding package was purchased) on their boarding invoice. There must be an up-to-date credit card on file in order to automatically run payments when they are due. A weight check will be done weekly and any necessary adjustments will be made in order to ensure the health and wellness of your dog during their stay with us.
Doggie Door: Located to the left of our main office entrance there is a teal door that is fenced in. This door remains locked at all times and is only to be used for drop off and pick up outside of our office hours. Between the hours of 6am-9:59am you will ring the doorbell. Between the hours of 4pm-7pm you will use our virtual waitlist. If it is rung during our office hours, it will not be answered and/or you will be redirected to our main office.
Missed Departure Policy:
1. Monday-Friday: If you do not pick up by the latest available pick up time then your dog will be required to board an additional night and you will be charged for boarding services and any food needed during their stay.
2. Saturday & Sunday: If you do not pick up by the latest available pick up time on a Saturday then your dog will be required to board until Monday where 10AM is the earliest available pick up time. If you do not make it between the designated Sunday pick up times then your dog(s) will be required to board until Monday where 10AM is the earliest available pick up time. Reminder: Sunday After Hour departures MUST be pre-scheduled with the office during office hours.
Sunday Pick Up Policy: There is NOT an option to drop off on Sundays. Pick up is available ONLY if prescheduled. After Hour pick up on Sundays is available between 2pm-5pm. Annual members receive the perk of being able to pick up between 10am-11am. UNSCHEDULED SUNDAY PICK UP: If you arrive to pick up your dog(s) on a Sunday without being pre-scheduled, you will be required to pay a penalty fee.
Prepaid Packages: Boarding and Daycare packages are non-refundable, but never expire. Packages are per family and can be used for any dog within the same family. Family dogs MUST live at the same residence.
Dirty Policy: Our Star Buddies do a complimentary blow out on any extremely dirty dogs, but the only way to guarantee a fully clean dog at the end of the day is to add on a bath.
Communicable Disease Policy: When entering a canine community your dog may be exposed to common airborne canine viruses, allergens and digestive upset. Please note that vaccinating your pet only protects them from known strains of viruses. Dog Star Ranch cannot control airborne viruses and allergens. If your pet becomes ill while in Dog Star Ranch's care the staff will contact you. If your dog becomes ill once returning home, please let Dog Star Ranch know as soon as possible.
If your dog shows any of the following symptoms we ask that you keep your dog at home until symptoms subside: Coughing, fever, repeated vomiting, etc.
Grooming Policy:
Early Drop Off: Any pet dropped off early will be given a $4/per hour charge.
If a dog is picked up more than 3 hours after receiving our service completion text a fee of $4 for every 30 minutes will apply.
All quoted prices prior to actually grooming/bathing your pet is only an estimate. Final price will be given at the time of pick up. Prices are subject to increase based on size, weight, level of difficulty, etc.
The groomer will de-mat if possible, however there is an extra charge for dematting. The Groomer will not comb out mats if it causes the pet undue stress or pain.
Grooming Cancellation Policy:
If you need to reschedule for any reason, we just please ask for at least 24 hours notice to help us keep everyone happy and on schedule.
For Monday appointments we kindly ask for notice by 2pm the Saturday before since we are closed on Sundays.
As a courtesy, we will continue to send automated reminders before your appointment.
Cancel for free up to 24 hours ahead, otherwise you will be charged 30% of the service price for your late cancellation or 50% for not showing up.
Being more than 15 minutes late may result in us needing to reschedule the appointment and that fee is a 30% of the salon service. Being 20 minutes or later for an appointment is considered a no show and that is 50% of the salon service.
If you do not call until after your dog’s scheduled time, that is a no show which is 50% of the salon service. If you arrive for your appointment 20 minutes or later that is considered a no show and that is 50% of the salon service. If we have a second no show, owners will be required to leave a 100% deposit to hold an appointment. This deposit will be forfeited if we do not have 24 hours notice for cancellations or they are 20 minutes late.
Park Rules: Dog Star Ranch strives to maintain a safe and healthy environment for all our members, canine and human alike, and in order to do so we ask that you read the list of park rules and etiquette to keep in mind while visiting Dog Star Ranch. You are responsible to read and understand the rules set for everyone. The Dog Star Ranch dog park rules are posted within the park and a hard copy is available at the front desk.
Termination of Memberships: If not renewed by your expiration day, your membership will automatically expire and the key fob will be deactivated. If you choose to terminate your membership prior to its expiration you will not be refunded for the remainder of your membership. ALL memberships are NON-REFUNDABLE.
Leashed Areas: The main office, parking lot and sidewalks. Central Bark and Canine Frontier Express are YIELD to dogs on leash. Leashing up your dog will ensure a proper introduction is made and lessen the chance of any accidents from occurring. If you encounter a dog on leash, even in an off leash area, please be considerate and put yours on leash.
Small Dog Park is for dogs 30 pounds or less - this is to ensure the comfort of our smaller park members.
Active Dog Park is available to all sized dogs, however it is recommended that dogs that enter the Active Dog Park are reliable with “Come” on command.
In Use Signs are on both the Small Dog Park and Active Dog Park gates. We kindly ask that when you enter this park, that you hang this sign on the outside. Since both of these parks are fairly large and include blindspots, the In Use sign works as a way to notify others looking to enter the park that they’ll encounter another person and their dog. The last person to leave the park can remove the sign, signaling that it is empty.
Special Use Park/Reserve Park is used by humans and dogs that need a private park to work on socialization, training, or have medical needs. DO NOT enter this park if there is a RESERVE sign on the gate.
The Canine Frontier is 24 acres consisting of multiple trails and a pond. Do not take your dog into the nature trails unless they have a good recall. Make sure your dog is within eyesight at all times. Refrain from letting your dog hunt and/or kill any wildlife spotted in the nature trails. If you see something alarming in the nature trail please let someone in the main office know.
Parking: Do not park on grass, in driveway, roundabout, or in front of any gates. Please use our designated parking spots when visiting the park.
Temperament Test: All dogs that enter the park MUST have received their temperament test. The temperament test is performed during the First Day of Daycare appointment. All violators will receive a $20 fee on their DSR account.
Park Entry: All dogs that enter the park MUST have a Dog Star Ranch membership or have purchased a day pass, this includes dogs within the same family. All violators will receive a $20 fee on their DSR account. Day Passes MUST be purchased prior to visiting the park and be approved by DSR Staff.
Holding Corrals are for moving dogs from the car to the park and vice versa or for humans to use the washroom. Do not leave your dog in a corral for an extended period of time.
Digging: Digging is not allowed in the parks. If you catch your dog digging, please be respectful to others and fill in any holes.
Incident Report: We require that any inappropriate encounters/behavior at Dog Star Ranch be reported to one of our managers so an incident report can be written about the situation. Once a member has 3 incident reports (or one critical report) added to their file, they will be required to become a reserved park member. Please stop by the main office for inquiries or call during business hours if we are closed at the time.
Pond: The pond is for dogs ONLY. Humans are not to swim in the pond. The pond will close when ice appears.
Other Rules & Etiquette for the Park:
Only bring as many dogs as you can control.
Don’t let your dog run up to another human or dog. Call them back so you can make proper introductions.
Before entering any occupied park, ALWAYS communicate with the other members to guarantee a safe and healthy greeting.
Do not bring outside food into the parks (other than dog treats).
Do not attempt to pet or feed any dogs through the fence that are in Dog Star Ranch’s care.
Do not bring any females to the park that are actively in heat. Wait until their cycle is over.
Your dog is to be within eye and voice distances. Never leave your dog in any of the dog parks unsupervised.
Don’t take it personally - rough play is up to the individual owner, but please communicate if you’re uncomfortable with the play type of another dog. Let their owner know so you can discontinue the play so you can leash up and move to another park.
Keep leashes with you at all times.
Pick it up now or step in it later! Please make sure you clean up after your dog. There are multiple poop bag dispensers throughout the park, along with disposal sites.
Children should not be allowed to chase after dogs while in the parks. They are also not permitted to swim in the pond and they MUST be supervised at all times.
Always keep a positive attitude toward others in the park; communication among other park members is critical. The dogs are intuitive to energy flow.
Not every member is equally comfortable, so please listen to your own comfort level. If it doesn’t feel right, then it isn’t.
Membership Perks:
Adventure Membership: Priority boarding, 24/7 access to 48-acres of fenced in/off leash dog parks and pond, $10 walk-in nail trims, 10% off boarding, daycare, grooming, training services, packages, as well as a free coupon book.
Pup Star Memberships: 24/7 access to 48-acres of fenced in/off leash dog parks and pond, as well as $10 walk-in nail trims.
Partner for Life Grandfather Clause: With our "retired" annual memberships (Sirius Star and Alpha Star), if you have paid 5+ years of annual membership dues, then you will be grandfathered into the Partner for Life. What this means is that you will pay out the rest of your years set at the old prices. If you do not renew within 30 days of your membership expiration, you will forfeit the Grandfather Clause and would be required to renew at the new prices and forgo becoming a Partner for Life. If you get a new dog, it does not qualify for the grandfathered price or the Partner for Life. The new dog would not qualify for the price of the “additional dog”, they would have to pay the full price of the Adventure Membership.
Dog Star Ranch Owners Agreement, Release and Waiver of Liability:
Dog Star Ranch was designed as a place where your dogs can come and be in a safe environment.
I understand that the use of this facility means that I am taking certain risks of injury or damage to myself, family members, guests, dogs and/or personal property. I understand that when dogs are in new surroundings and are meeting other dogs that some accidents or injuries may occur to humans, dogs and/or property. I had the opportunity to inspect the kennel and have asked all questions regarding my pet’s stay, cleanliness, health, cost, and safety. It is my responsibility to determine if Dog Star Ranch is safe for me, my dogs, my guests, or my property.
I understand that training is a lifelong process. By signing hereunder, I certify that I have been informed and understand that there is always risk of injury involved when working with animals, especially animals with behavioral issues. I have had full opportunity to discuss all concerns I have about the foregoing risks with Dog Star Ranch and its authorized representatives. I have asked all inquiries and investigations to my satisfaction such as risks, including but not limited to, an examination of the training area.
I agree to hold Dog Star Ranch, its owners, agents, employees, volunteers, subcontractors, and associates free and harmless from any and all claims, liability, damage, loss or expenses, including but not limited to, reasonable attorney fees, arising out of any injury to any person or to any person’s property by the dogs by the dogs named in this contract.
Emergency Care: If your dog becomes seriously ill, the owner & the veterinarian designated will be notified at once. If either party can't be reached and the state of the dog's health requires immediate care, then within discretion, Dog Star Ranch Staff shall have the right to call a veterinarian of their choice, take the dog to an emergency hospital, administer medicine, or give other advisable attention to cleanliness, feeding, stress and other health-related issues; and such expenses, shall be paid promptly by the owner of the dog. This includes any injuries or destruction inflicted by my dog.
Dog Star Ranch Staff have my permission to make decisions and accommodations for my dog during their stay to assure their safety and well being which may result in added expenses.
I hereby waive and release Dog Star Ranch, its owners, trainers, employees, and other members from any and all liabilities of ANY NATURE, for any injury to human or dog, for any loss including death, damages from disease, negative reactions to administered medication, escaping, automobile-related risks, running away, theft, fire, inherent risks from pond, or other unavoidable causes that may occur while I, myself, guests, and/or my dogs are at Dog Star Ranch.
The provisions in this agreement apply to any future visits by the undersigned with the same or other dogs at Dog Star Ranch. This contract only needs to be signed once.
I have read, and agree, to the rules, policies, owner’s agreement, release and waiver of liability listed above.
Thank you for choosing Dog Star Ranch to give your dog somethin’ to bark about!